恆動香港維修中心 - 條款及退款細則
最後更新日期：2026年5月7日
歡迎使用恆動香港維修中心（下稱「本公司」）的服務。本條款旨在明確界定本公司與客戶之間的權利與責任。當您預約或使用我們的服務時，即表示您已閱讀、理解並同意接受以下條款之約束。
1.服務範圍、收費及附加費
1.1 服務範圍與地區收費：
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全港劃一收費： 港島、九龍、新界地區均享劃一標準收費。
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特殊地區附加費： 如服務地點位於赤柱、石澳、紅山半島、馬灣、東涌、愉景灣、淺水灣等特殊/偏遠地區，將加收港幣 $250 附加費。
1.2 上門檢查費與不維修情況：
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基本檢查費： 師傅上門基本檢查費為港幣 $320。若客戶同意按最終報價進行維修，該檢查費將包含於維修總費中（即豁免檢查費）。
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檢查後不維修： 如師傅上門檢查後客戶決定不進行維修，本公司將僅收取 $320 上門檢查費。
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特殊無法維修情況： 若上門檢查後發現機件出現嚴重故障（如斷軸芯），或所需更換之零件已停產/缺貨導致無法維修，本公司仍會收取 $320 上門檢查費。（註：此情況極少發生，我們的技術團隊在安排上門前的電話諮詢階段，已能為您分析並排除大部分問題。）
1.3 樓梯費豁免與收費：
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唐三樓或以下，或設有升降機之處，豁免樓梯費。
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唐四樓或以上，每層加收港幣 $20 樓梯附加費。
1.4 零假期附加費： 本公司承諾不設任何假期上門附加費，為生活忙碌的客戶提供更彈性的維修時間。
2. 退款安排與政策
2.1 檢查費不設退款： 港幣 $320 之上門檢查費屬於「已提供之服務費用」，當中包括技術人員上門之交通時間、現場專業檢查及故障評估。因此，在任何情況下（包括但不限於客戶最終決定不維修、機件經檢查後確認無法維修、或因零件缺貨等），該上門檢查費均不設退款。
2.2 保養期內無法修復之退款機制：如已更換之零件在保養期內出現完全相同的故障，且經本公司技師再次上門跟進及維修後仍判定無法解決問題，我們將啟動退款程序，全數退回該次維修之「零件及技術費用」。（註：依據第 2.1 條，港幣 $320 之基本上門檢查費屬已提供之服務，恕不包含於退款範圍內。）
2.3 零件及維修退款限制： 新更換之零件於成功維修後，如機件能回復正常操作且未出現維修前之相同故障，客戶一律不得以此類零件之外觀差異（詳見第 4.1 條）或其他非功能性理由要求折扣或退款。
3.維修保養期制度
3.1 保養期限： 凡成功維修並更換之零件（不含外露零件），享有售後保養：
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住宅使用： 設有 三個月（90天） 保養期。
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商業使用（如商店/辦公室/旅舍等）： 設有 三天 保養期。
3.2 外露零件除外事項： 由於入水喉、出水喉、門膠邊防水圈、門外框易受環境因素影響，上述零件不設保養期。
4.保養服務條款與失效說明
4.1 保養失效情況： 出現以下任一情況，保養服務將自動失效：
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已超過上述規定的保養期限。
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故障情況與先前更換之零件非完全相同，或屬不同零件之故障。
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機件曾被非本公司派遣之人員拆機、維修或改裝。
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機件因錯誤操作、疏忽使用、人為損壞、天災（如淋雨）或因寵物、害蟲（如老鼠、蟑螂、壁虎）入侵機件導致損壞。
4.2 保養期內重複故障： 若已更換零件出現與維修前完全相同的故障，我們提供免費上門檢查及維修。
4.3 保養期內新故障優惠： 若不幸出現不同於先前的故障或零件損毀，本公司將提供最優惠方案：免收技術工費，僅收取該額外需要更換之零件費用。
5.零件特性聲明
5.1 零件外觀與代數： 由於部分故障機購買年期已久，原廠物料可能已停產，生產商已使用質量相同之物料替代，或推出取替及優化第一代不足的第二代零件。因此，新零件在顏色或外觀上可能與原機零件稍有差異。
6.付款與優惠
6.1 付款方式： 費用須於維修完成驗收後，即時以現金或指定電子支付結清。單據為保養憑證，請妥善保存。
6.2 長者優惠： 65 歲或以上長者出示長者咭/樂悠咭正本，成功維修可減 $50（不適用於僅支付檢查費之個案）。
7.免責聲明與法律管轄
7.1 第三方身分： 本公司為獨立服務商，與任何家電品牌無官方從屬或授權關係，所有商標均屬其原註冊公司所有。
7.2 責任限制： 對於因機件老化、內部零件脆弱而在拆卸時產生的無可避免損壞，或環境狹窄不安全導致阻礙施工，本公司保留免責權及拒絕服務權。
7.3 法律管轄： 本條款受香港特別行政區法律管轄並按其解釋。
EverRun Repairs - Terms & Conditions and Refund Policy
Last Updated: May 7, 2026
Welcome to the services of EverRun Repairs (hereinafter referred to as "the Company", "we", or "us"). These terms are intended to clearly define the rights and responsibilities between the Company and the customer. By booking or using our services, you acknowledge that you have read, understood, and agreed to be bound by the following terms.
1. Service Areas, Fees & Surcharges
1.1 Service Areas & Regional Fees:
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Flat Rate Across Hong Kong: A standard flat rate applies to Hong Kong Island, Kowloon, and the New Territories.
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Special Area Surcharge: An additional surcharge of HK$250 applies if the service location is in special/remote areas such as Stanley, Shek O, Redhill Peninsula, Ma Wan, Tung Chung, Discovery Bay, and Repulse Bay.
1.2 On-site Inspection Fee & Non-Repair Scenarios:
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Basic Inspection Fee: The basic on-site inspection fee by our technician is HK$320. If the customer agrees to proceed with the repair based on the final quotation, this inspection fee will be included in the total repair cost (i.e., the inspection fee is waived).
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No Repair After Inspection: If the customer decides not to proceed with the repair after the on-site inspection, the Company will only charge the HK$320 inspection fee.
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Unrepairable Scenarios: If severe damage is discovered during the on-site inspection (e.g., a broken axis/shaft), or if the required replacement parts are discontinued/out of stock making repair impossible, the Company will still charge the HK$320 on-site inspection fee. (Note: This situation rarely occurs, as our technical team is usually able to analyze and rule out most problems during the pre-visit telephone consultation.)
1.3 Staircase Fee Waivers & Surcharges:
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3rd floor or below (in buildings without lifts), or buildings with lifts: Staircase fee is waived.
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4th floor or above: A staircase surcharge of HK$20 per floor applies.
1.4 No Holiday Surcharge: The Company promises not to charge any holiday surcharges for on-site services, providing a more flexible repair schedule for our busy customers.
2. Refund Policy and Arrangements
2.1 Non-Refundable Inspection Fee: The HK$320 on-site inspection fee constitutes a "service already rendered," which covers the technician's travel time, on-site professional inspection, and fault assessment. Therefore, under any circumstances (including but not limited to the customer ultimately deciding not to repair, the appliance being confirmed unrepairable after inspection, or parts being out of stock), this on-site inspection fee is strictly non-refundable.
2.2 Refund Mechanism for Unresolvable Issues During Warranty: If the replaced part experiences the exact same fault within the warranty period, and our technician determines that the issue remains unresolved after a further follow-up on-site repair attempt, we will initiate a refund process to fully refund the "parts and labor fee" for that specific repair. (Note: In accordance with Clause 2.1, the HK$320 basic on-site inspection fee is a rendered service and is not included in the refund scope.)
2.3 Refund Restrictions on Parts and Repairs: After a successful repair with newly replaced parts, if the appliance is restored to normal operation and the previous fault does not recur, customers are strictly prohibited from requesting discounts or refunds based on cosmetic differences of the parts (see Clause 5.1) or other non-functional reasons.
3. Repair Warranty System
3.1 Warranty Period: All parts successfully repaired and replaced (excluding external parts) are covered by an after-sales warranty:
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Residential Use: 3 months (90 days) warranty.
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Commercial Use (e.g., shops/offices/hostels): 3 days warranty.
3.2 Exclusions for External Parts: Because inlet hoses, outlet hoses, door rubber gaskets (waterproof seals), and door frames are highly susceptible to environmental factors, these parts are not covered by any warranty.
4. Warranty Service Terms and Voidance
4.1 Warranty Voidance: The warranty service will automatically become void if any of the following conditions occur:
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The aforementioned warranty period has expired.
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The fault differs from the previously replaced part, or involves a different component altogether.
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The appliance has been disassembled, repaired, or modified by personnel not dispatched by the Company.
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The appliance is damaged due to incorrect operation, negligence, human-caused damage, natural disasters (e.g., rain exposure), or invasion by pets or pests (e.g., rodents, cockroaches, geckos).
4.2 Recurrent Faults During Warranty: If the replaced part experiences the exact same fault as before the repair, we will provide a free on-site inspection and repair.
4.3 Discount for New Faults During Warranty: If a different fault or a new part failure unfortunately occurs during the warranty period, the Company will offer a preferential solution: the technical labor fee will be waived, and you will only be charged for the additionally required replacement parts.
5. Parts Characteristic Statement
5.1 Parts Appearance and Generations: As some faulty appliances were purchased many years ago, the original factory materials may have been discontinued. Manufacturers may have substituted them with materials of identical quality, or introduced second-generation parts to replace and optimize the shortcomings of the first generation. Therefore, the new parts may differ slightly in color or appearance from the original parts.
6. Payment and Discounts
6.1 Payment Methods: Fees must be settled immediately in cash or via designated electronic payment methods upon completion and acceptance of the repair. The receipt serves as your proof of warranty; please keep it safe.
6.2 Senior Discount: Seniors aged 65 or above who present a valid original Senior Citizen Card or JoyYou Card can enjoy a HK$50 discount upon a successful repair (Not applicable to cases where only the inspection fee is paid).
7. Disclaimer and Legal Jurisdiction
7.1 Third-Party Identity: The Company is an independent service provider and has no official affiliation or authorized relationship with any home appliance brands. All trademarks belong to their respective registered companies.
7.2 Limitation of Liability: The Company reserves the right to disclaim liability and refuse service for unavoidable damages caused during disassembly due to appliance aging or fragile internal parts, or if the work is hindered by cramped or unsafe environments.
7.3 Legal Jurisdiction: These terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.